FREQUENTLY ASKED QUESTIONS (FAQ)

 

How to list services on Airports.Serivces?

When you list your services on Airports.Serivces, travelers will be able to find and book it directly through the site. We will offer you expert support to optimize your service listing strategy and meet your business needs.

To list your services, kindly contact us.

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What information do I need to sign up on Airports.Serivces as a service provider?

To sign up, we need certain contact information and some service information. When you sign up at Airports.Serivces, you’ll need to provide the following information:

Payments and billing: Business ID/tax registration number, billing and payment preferences, etc.
Service details: General service information, and your preferred pricing model.
Policies: Amendments, Refund & Cancellation policy, other fees, and applicable taxes.

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Which airports does Airports.Serivces provide services in?

Airports.Serivces offers the widest coverage, with airport concierge services available worldwide.

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How to manage your booking?

You can amend or cancel your bookings by contacting us ( Amendment and cancellations can’t be done within 24h, and are subject of a commission between 24 and 48hrs, and are free of charge above 48hrs). Your upcoming, completed, and canceled bookings are stored in your account too.

Once you have booked a service, we will send you a confirmation email containing your booking details. This email is your booking confirmation.

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When can I make a booking?

We recommend booking at least 72 hours before your flight, to get all the required formalities completed. To know how to book the services, kindly consult our user guide.

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What is the Cancellation/ change policy?

Read our “Amendments, Refund & Cancellation Policy” to know about cancellation/change policy.

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What are the prices of the airport concierge services?

The price varies from airport to airport and services required. Also, the service provider will decide the price, Terms and Condition of the booked services.

Once completing the booking inquiry form prices will be revealed.

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How can I make the payment?

Online payment Paypal, debit/credit card Visa, Amex, MasterCard

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What is Airport Meet and Greet/ Meet and Assist?

Meet and Greet or Meet and Assist at airports refer to services where your airport journey is made more comfortable and smoother through different airport concierge services. These include, fast-track through airport formalities, porter service, buggy transfer within the airport, lounge access, and more. At Airports.Serivces you can check the different amenities included in a Meet and Greet before placing an order.

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I’m a travel agent, can I book for my clients?

Yes, sure! Travel agents can book for their clients. Please make sure to contact us to grant interesting discounts.

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What is VIP Terminal/ Private Lounge?

If you desire comfort and luxury when traveling, a VIP Terminal (also known as Private Lounge) is the perfect solution for you, offering VVIP airport concierge services. From private stand-alone terminal to tarmac transfer in executive limousine, all this and more comes along by selecting a VIP terminal service for your next trip. To know more about the service, visit VIP Terminal

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What happens if my flight is delayed?

The service provider personnel will constantly monitor your flight and will be there when you arrive no matter what.

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Where will I find my greeter?

For your arrival and transit flights, your greeter will meet you at the start of arrivals gate or at the end of the air bridge (Depending on the aircraft parking position). For your departure flight, the greeter will welcome you at the Curbside of the Airport.

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What about additional airport services?

Additional concierge services can be added to one of the main services (it can be booked as a separate service). These include:

Fast-track
Visa Assistance
Airport Lounge
Porter Service
Personal Security Service
VAT Reclaim
Tarmac Transfer

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Should I tip my greeter?

It is not required.

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What if I need a wheelchair?

Most airports have this service but should be booked in advance through your airline for free. A wheelchair can be requested upon making the booking, please note extra charges might apply.

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Will the host/ greet assist with baggage?

Any airports worldwide instruct passengers to carry their hand baggage with them. The Meet and Greet host/ greeter are not insured to carry baggage. But you can book a porter service as an add-on to your meet and greet package.

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Can I use the App to make a booking?

Mobile Applications are available for iOS and Android users and can be easily downloaded from the App & Play Store.

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Are my personal details safe?

Your personal details are only to be used to make your booking faster. Once a booking is done, these details will be provided to the service provider who will fulfill your booking.

Please note your personal details will never be sold, shared or transferred to others. For more information, kindly refer to our Privacy Policy.

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Can I contact Airports.Serivces?

Our dedicated team are ready to answer your inquiries 24/7.

Online chat from https://Airports.Serivces

For Service Providers:

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